Privacy Policy

1. Introduction

PendulumMedia LLC ("Company," "we," "us," or "our") operates the Field Service mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise application on iPad devices.

This App is designed exclusively for use by authorized employees and representatives of PendulumMedia LLC and its client organizations for business purposes. By using this App, you consent to the data practices described in this policy.

2. Information We Collect

We collect information you provide directly to us and information automatically collected when you use our App.

Personal Information Collected

• Account Information: Full name, employee ID, corporate email address, department, job title, manager name
• Authentication Data: Username, password, Face ID/Touch ID data (stored locally on device only)
• Contact Information: Business phone number, office location, desk number, time zone
• Usage Data: App activity logs, feature usage, session duration, frequently accessed modules
• Device Information: Device ID, iPad model, iOS version, app version, IP address, network information
• Business Data: Project details, task assignments, time entries, expense reports, client information, meeting notes, document metadata

Information Collection Methods

• Direct input when you create an account or use App features
• Automatic collection through the App's operation
• Integration with enterprise systems (Microsoft Dynamics GP, Salesforce, SAP)
• Mobile Device Management (MDM) systems via Microsoft Intune

3. How We Use Your Information

We use the collected information for the following business purposes:

• Service Provision: To provide and maintain the App's functionality
• Authentication: To verify your identity and manage access controls
• Business Operations: To facilitate Field service processes
• Communication: To send important updates about the App
• Security: To detect, prevent, and address technical issues
• Compliance: To comply with legal obligations and company policies
• Analytics: To understand App usage and improve performance

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information:

Within Our Organization

• With authorized personnel who need access to perform their duties
• With IT administrators for system maintenance and support

With Third Parties

• Service Providers: Twilio Segment for analytics logging
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with merger, acquisition, or asset sale
• Consent: With your explicit consent

All third parties are contractually obligated to protect your information and use it only for specified purposes.

5. Data Retention

We retain your information for as long as:

• Your account remains active
• Necessary to provide you with our services
• Required for legal, accounting, or reporting requirements

Upon termination of employment or access, data will be handled according to company data retention policies.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Role-based access restrictions
• Authentication: Single Sign-On
• Monitoring: Regular security audits and monitoring
• MDM Integration: Device management and security policies

However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a structured format

Correction

• Request correction of inaccurate or incomplete information

Deletion

• Request deletion of your personal information (subject to retention requirements)

Restriction

• Request restriction of processing in certain circumstances

Opt-Out

• Opt-out of certain data processing activities where applicable

To exercise these rights, contact: aleem@pendulummedia.com. We will respond to your request within [45 days/30 days depending on jurisdiction].

8. Children's Privacy

This App is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. This App is designed exclusively for adult employees and business use.

9. Tracking Technologies

The App may use the following technologies:

• Analytics: To understand App usage patterns
• Crash Reporting: To identify and fix technical issues
• Performance Monitoring: To ensure optimal App performance

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date
• Sending notification through the App or email

Review this Privacy Policy periodically for any changes.

11. Contact Information

For questions about this Privacy Policy or our data practices, contact: